Privacy Policy

AAN LUXE (“we”, “us”, or “our”) is committed to protecting your personal privacy and safeguarding your digital footprint. This Privacy Policy describes how we collect, store, process, and protect your personal information when you visit our website (aanluxe.com), create an account, purchase products, or communicate with our customer care team.

By using our website or purchasing our products, you acknowledge the terms and practices described in this policy.

We collect information that is strictly necessary to provide our luxury e-commerce services, fulfill orders, process payments, and ensure seamless customer support:

• Account & Identity Information: When you register on AAN LUXE via Firebase Authentication (email/password, Google sign-in, or mobile phone OTP), we collect your name, email address, phone number, and encrypted authentication tokens.
• Order & Shipping Data: When you place an order, we collect delivery recipient names, shipping addresses, billing addresses, phone numbers, selected product variants, and order history stored securely in Cloud Firestore.
• Payment Information: Handled entirely through tokenized Stripe infrastructure. We collect transaction identifiers, payment status, and payment method brand (e.g., Visa, Mastercard, Apple Pay, PayPal). We never receive or store full card numbers or security CVV codes.
• Customer Communications: When you reach out via our contact form or email (support@aanluxe.com), we retain the communication records to assist with your inquiry.
• Device & Browsing Data: Technical logs, browser user agent, screen resolution, operating system, and anonymized interaction events collected through Google Analytics 4 (Measurement ID: G-SQCDPHTRGH) to monitor site health and performance.

We utilize customer information exclusively for legitimate commercial, operational, and customer support purposes:

• Order Processing & Fulfillment: Validating orders, managing inventory, preparing parcels, and coordinating delivery with logistics couriers.
• Customer Support & Order Updates: Sending transactional order confirmations, tracking numbers, shipping alerts, and answering inquiries.
• Account Security & Authentication: Verifying user login identity, managing password resets, and preventing fraudulent transactions.
• Store Optimization: Analyzing site traffic, optimizing page loading speeds, improving product recommendations, and enhancing UI responsiveness.
• Legal & Compliance Obligations: Maintaining accounting, tax, and sales records in accordance with applicable commercial laws.

All electronic payment transactions are conducted through Stripe, a global leader in payment infrastructure certified to PCI-DSS Service Provider Level 1 (the highest security standard in the payments industry).

We partner with trusted, industry-leading service providers to operate our storefront. Each provider adheres to strict privacy and data protection agreements:

AAN LUXE uses standard browser storage mechanisms (localStorage and session cookies) to deliver a seamless shopping experience:

• Shopping Cart (cart): Preserves items added to your bag between page navigations.
• Wishlist: Saves your favorite items to your device for future viewing.
• Currency Preferences: Saves your selected currency format for automatic price conversion.
• Authentication Tokens: Maintains your login session so you do not need to re-authenticate on every page visit.
• Performance Caching: Caches store settings and fast catalog lookups via IndexedDB / CacheManager.

You may clear your browser's local storage or cookies at any time via your browser settings; however, doing so will reset your active shopping cart and require logging in again.

We implement comprehensive technical, organizational, and physical safeguards:

• Encryption in Transit: All communications between your browser and our servers are encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS).
• Granular Database Security Rules: User data and orders in Firestore are safeguarded by strict authentication-checked security rules ensuring customers can only access their own orders and account data.
• Data Retention: We retain account data as long as your account remains active. Order records and tax invoices are retained in compliance with statutory commercial accounting obligations.

Data disclosure is strictly restricted to:

• Logistics and courier partners strictly to deliver your purchased goods.
• Payment gateways (Stripe) to authenticate and process transactions.
• Law enforcement or regulatory authorities only when strictly required by a binding legal court order or applicable law.

Regardless of your geographic location, AAN LUXE respects your rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You can update your profile, phone number, and saved shipping addresses anytime in your User Panel.
• Right to Deletion (Right to be Forgotten): You may request permanent deletion of your account and profile data by writing to support@aanluxe.com.
• Marketing Opt-Out: You can unsubscribe from promotional newsletters at any time by clicking the unsubscribe link in our emails.

AAN LUXE does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that a child has provided us with personal information without parental consent, we will promptly delete such records.

We may update this Privacy Policy periodically to reflect enhancements in our store services, new technology implementations, or evolving legal standards. Any modifications will be posted on this page with an updated "Last Updated" date at the top of the policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is managed, please contact our Data Protection Concierge: